COVID-19: We are open for service, but our office is CLOSED. Please call us at 519-455-9000.

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Accountability

The Children’s Aid Society of London & Middlesex works continuously to improve outcomes for children, youth and families who are receiving services. We also have a strong commitment to accountability and transparency to the general public.

The design and delivery of our work seeks to reflect our commitment to proactive, strengths-based, Evidence Informed Practice. Also see information on Anti-Oppression and Diversity in our Get to Know Us section.

You will find information about our work, how we measure our services, how we use our resources, information on Know Your Legal Rights and Accessibility of our services. 

We are committed to offering the best possible services to children, youth and families. If you have a concern or complaint about service, we want to work with you with Resolving Service Complaints. Further to this, the purpose of the Ombudsman Ontario Children and Youth Unit is assist with unresolved complaints. 

The
Child and Family Services Review Board (CFSRB) conducts reviews and hearings on matters that affect children, youth and families.

Privacy

CASLM respects your privacy. We protect your personal information, to the extent possible as allowed by law and in accordance with our policies, and adhere to all legislative and regulatory requirements with respect to protecting privacy.  We do not rent, sell or trade our mailing lists. For more on we collects and use your personal information, please see the Privacy Section of our website. 

The contact information you provide to us will be used to deliver services and to keep you informed and up to date on activities including programs, services, special events, funding needs, opportunities to volunteer or to donate,  annual meetings and more. If at any time you wish to be removed from our contact database, we will gladly accommodate your request. Please contact us 519-455-9000 or email info@caslondon.on.ca.  

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