The Children’s Aid Society of London & Middlesex works continuously to improve outcomes for children, youth and families who are receiving services. We also have a strong commitment to accountability and transparency to the general public.

The design and delivery of our work seeks to reflect our commitment to proactive, strengths-based, Evidence Informed Practice. Also see information on Anti-Oppression and Diversity in our Get to Know Us section.

You will find information about our work, how we measure our services, how we use our resources, information on Know Your Legal Rights and Accessibility of our services. 

We are committed to offering the best possible services to children, youth and families. If you have a concern or complaint about service, we want to work with you with Resolving Service Complaints. Further to this, the purpose of the Ombudsman Ontario Children and Youth Unit is assist with unresolved complaints. 

Child and Family Services Review Board (CFSRB) conducts reviews and hearings on matters that affect children, youth and families.

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